Refund policy

Return and Refund Policy

At NaazGlow, we take pride in formulating 100% organic, chemical-free skincare products crafted to care for your skin naturally. Due to the personal care and hygiene nature of our products, we do not accept returns or offer refunds once an order has been delivered.

Please review your order carefully before completing your purchase.

Damages and Issues

We inspect every order prior to shipment to ensure high standards of quality. However, if your package arrives damaged, defective, or if you receive the wrong item, we will resolve the issue immediately.

Steps to report a damaged or incorrect order:

  1. Contact us within 24 hours of receiving your parcel.

  2. Email us at naazglow7@gmail.com or send a WhatsApp message to 03039962163.

  3. Provide your order number, clear photos of the damaged or wrong product, and the outer packaging.

Once verified, our team will dispatch a replacement item at no extra cost to you.

Order Cancellations

You may request an order cancellation before your parcel is dispatched. Once the order has been handed over to our courier partner for delivery, it cannot be canceled.

To request a cancellation prior to dispatch, please call or WhatsApp us immediately at 03039962163.

Payment Options

We offer Cash on Delivery (COD) across Pakistan. Payments are collected at the time of delivery by the courier partner.

Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to us:

  • Phone / WhatsApp: 03039962163

  • Email: naazglow7@gmail.com

  • Facebook: @NaazGlow

  • Instagram: @NaazGlow

Suggestions for Conversion Optimization & Trust Building

  1. Add a FAQ Trigger on Product Pages: Since a "No Returns Allowed" policy can sometimes create friction for new buyers in Pakistan, place a small trust note near the Add to Cart button on product pages: "100% Fresh & Authentic Organic Soaps. Carefully Inspected Before Dispatch."

  2. Footer Placement: Ensure this policy is linked clearly in your Shopify Dawn theme's main footer menu under "Customer Care" or "Store Policies" to build initial store trust before checkout.